INSTRUCTORS
  • Hamza Taqi
    Hamza Taqi

    -He holds an Expert Certification in Marketing and Business from the Chartered Institute of Marketing in the United Kingdom and a BA in Electrical Engineer from Northrop University in Los Angeles.
    (Team Coach) Author, Participant, and Team Coach
    - Practical experience for 30 years in the banking industry (13 years), communications (7 years) and talent development (from 2008 to now).
    -Participate in developing the use of bank cards and various services for individuals according to the target market segments.
    -He obtained certificates in multiple disciplines such as training, consulting, change management and project management to develop talent, develop leadership and facilitate simultaneous learning.

related to this course
Certification icon Attendance certificate
Language English (US)
Time 1 hour 47 minutes

طريقة التسجيل والحصول على الشهادة من خلال الرابط التالي: اضغط هنا

Overview:

The customer care required for high net worth individuals is similar to what is required for general customers. But high net worth individuals have different expectations; and in order to meet their expectations and needs, it is necessary to provide them with a special and high quality services.
 Objectives:

- Know about VIP expectations

-  Learn the different kinds of VIP services

- Know how to deliver high quality services

- Learn how to treat VIP customers

- Know how the Ultra High Net Worth Individuals (UHNWI) invest

Target Audience:

- Call Center Agent

- Client Relations Associate

- Client Services Coordinator

- Social Media Customer Care Associate

- Technical Support Representative
Course mechanism:

 An online course that you can attend at any time that suits you with high quality. -

- To complete the rest of the course, kindly click on Join the course at the top of the screen or subscribe.

- After completing the course and attending it completely, a window will appear, write your name in both Arabic and English, and you will get the certificate directly.

- Certifications are accredited. Issued by the signature of the trainer and the management of the center.

Why remote training?

With the rapid development, remote training and self-learning have become essential to ensure quick access to information and attend any online course at anytime and anywhere that suits you, and you can benefit from the best international experts.

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    • Introduction
      2 minutes
    • How The Ultra High Net Worth Individuals Invest
      7 minutes
    • What is Priority Banking?
      4 minutes
    • DBS Treasures
      7 minutes
    • Why Target VIP Customers?
      5 minutes
    • VIP Expectations
      10 minutes
    • The Brand
      7 minutes
    • What is Private Banking?
      9 minutes
    • Special Treatment for VIP Customers
      9 minutes
    • Segmentation
      6 minutes
    • Examples of VIP Services
      11 minutes
    • The Three Factors
      15 minutes
    • Delivering Quality Service
      2 minutes
    • The 11 Service Basics
      9 minutes
    • Conclusion
      3 minutes