Excellence in Customer Care

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1. رضا العميل مهم جدا

2. ليس مهم للمؤسسة أن تكتسب ولاء العميل

3. الاهتمام بالعميل سر نجاح المؤسسة

4. بناء علاقة جيدة مع العميل أمر مهم لبقاء المؤسسة