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LEADING CHANGE
    • Leading Change
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    • Kotter's Change Model
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    • Change Process
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    • A Case Study of Change (Zain)
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    • The Need for a Change
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    • creating the Guiding Coalition
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    • Developing a Vision and Strategy for Change
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    • Communicating a Vision and a Strategy
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    • Empowering Broad Based Vision
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    • Creating Short-Term Wins
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    • Consolidating Gains and Producing More Change
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    • Anchoring New Approaches in the Culture
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    • general discussion
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    • general discussion
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    • Assessment
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