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Excellence in Customer Care
    • Excellence in Customer Care
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    • Customer importance
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    • Take care of the customer
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    • You are not alone
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    • Introduction to Social Intelligence
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    • Social Intelligence
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    • The importance of social intelligence
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    • Attraction and aversion
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    • Communication through the senses
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    • Customer care concept
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    • The concept of service levels
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    • Focus on the customer
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    • Customer culture
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    • Google customer service example
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    • Carlton Reid example
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    • Walt Disney example
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    • The complaint
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    • Types of complaint
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    • Types of behavior
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    • Relationships and their types
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    • Circle of trust
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    • Secrets of excellence and customer care
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    • Complementing the secrets of excellence and customer care
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    • Complementing the secrets of excellence and customer care
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    • The sixth secret - work above the line, not below the line
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    • The last secret
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    • Verbal communication
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    • The abusive client
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    • Behaviors and styles of people
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    • Loyalty
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    • Assessment
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