Advanced Customer Relationship Management (CRM)

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Duration 00 hr 00 mins

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KWD 45.0

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00 hr 00 mins

No languages added

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Advanced Customer Relationship Management (CRM)

What Is the importance of CRM?

When and Where Does Customer Service Take Place?

CRM Competencies

Customer Relation Recipe - Part One

Customer Relation Recipe - Part Two

Customer Relationship Functions

Benefits of Good Customer Relations

6 Knows in CRM Model

CRM in Two Perspectives

What Should Your CRM Offer?

The Personal Competnecies

How Can CRM Companies Enable CRM Agents to Perform Better?

Dealing With An Angry Customer

Pareto Principle

Types of Customer Relationships

How to Build Positive Customer Relationship

Communication Skills

Negotiation Strategies

Types of Customers

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