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Customer Relationship Management (CRM)

Customer Relationship Management (CRM)


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Responsible Etatwir Admin
Last Update 01/10/2023
Duration 1 hour 23 minutes
    • Customer Relationship Management (CRM)
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    • Introduction
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    • What is the Meaning of CRM?
    • CRM Strategy
    • Why the Customer is Most Important?
    • The Concept of Customer Service and its Development
    • Types of Relationships
    • Circle of Trust
    • Communication
    • Communication Model
    • Types of Characters
    • Marketing and relationships
    • Selling and Relationships
    • Conclusion
    • Assessment
      10 xp
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