VIP Customer Service
This Courses Includes
- 01 hr 46 mins
- Lifetime Access
- Access on Mobile TV
- 0 Articles
- Certificate of Completion
Course Overview
The customer care required for high net worth individuals is similar to what is required for general customers. But high net worth individuals have different expectations; and in order to meet their expectations and needs, it is necessary to provide them with a special and high quality services.
About the Instructor
Content
1.Introduction
2.How The Ultra High Net Worth Individuals Invest?
3.What is Priority Banking?
4.DBS Treasures
5.Why Target VIP Customers
6.VIP Expectations
7.The Brand
8.What is Private Banking
9.Special Treatment for VIP Customers
10.Segmentation
11.Examples of VIP Services
12.Delivering Quality Services
13.The 11 Service Basics
What You Will Learn
- Know about VIP expectations
- Learn the different kinds of VIP services
- Know how to deliver high quality services
- Learn how to treat VIP customers
- Know how the Ultra High Net Worth Individuals (UHNWI) invest
Course Method
An online course that you can attend at any time that suits you with high quality. -
- To complete the rest of the course, kindly click on Join the course at the top of the screen or subscribe.
- After completing the course and attending it completely, a window will appear, write your name in both Arabic and English, and you will get the certificate directly.
- Certifications are accredited. Issued by the signature of the trainer and the management of the center.
Certificate image
- Showcase on your LinkedIn profile under "Licenses and Certificate" section
- Download or print out as PDF to share with others
- Share as image online to demonstrate your skill
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