Evaluating Service Quality and Measuring Customer Satisfaction

Evaluating Service Quality and Measuring Customer Satisfaction


Responsible EMAD ALTAWIL
Last Update 06/27/2022
Duration 1 hour 22 minutes
    • Preview New
    • The Importance of Customer Service
    • What Is Quality?
    • Service Quality Standards
    • Measuring the Service Quality
    • Challenges In Measuring Service Quality
    • Service Quality Evaluation Methodology
    • Specifications of Workers in Evaluating the Service Quality
    • The Road To Excellence in Customer Service
whatsapp