Customer Service and Relationship Management

- Customer Service and Relationship Management
  
  1m 3s
- Introduction to Customer Service
  
  24m 0s
- Focusing on Factors that Create Long-Term Value
  
  25m 6s
- Dealing Effectively with Different Personalities and their Complaints
  
  22m 26s
- Establishing and Managing Customer Expectations
  
  23m 26s
- Development Plan to Improve the Service
  
  11m 46s
- Questionnaire, Customer Feedback and Identification of Barriers that Lead to Success
  
  10m 43s
- Assessment
  
  0s
- Certification