Excellence in Customer Care

- Excellence in Customer Care
  
  1m 5s
- Customer importance
  
  2m 40s
- Take care of the customer
  
  1m 45s
- You are not alone
  
  3m 1s
- Introduction to Social Intelligence
  
  4m 21s
- Social Intelligence
  
  4m 5s
- The importance of social intelligence
  
  3m 41s
- Attraction and aversion
  
  2m 2s
- Communication through the senses
  
  4m 12s
- Customer care concept
  
  2m 30s
- The concept of service levels
  
  3m 7s
- Focus on the customer
  
  1m 34s
- Customer culture
  
  2m 20s
- Google customer service example
  
  2m 9s
- Carlton Reid example
  
  3m 28s
- Walt Disney example
  
  5m 18s
- The complaint
  
  2m 15s
- Types of complaint
  
  3m 19s
- Types of behavior
  
  2m 5s
- Relationships and their types
  
  5m 19s
- Circle of trust
  
  5m 19s
- Secrets of excellence and customer care
  
  3m 46s
- Complementing the secrets of excellence and customer care
  
  2m 14s
- Complementing the secrets of excellence and customer care
  
  4m 39s
- The sixth secret - work above the line, not below the line
  
  2m 13s
- The last secret
  
  3m 42s
- Verbal communication
  
  4m 10s
- The abusive client
  
  2m 33s
- Behaviors and styles of people
  
  3m 53s
- Loyalty
  
  4m 17s
- Assessment
  
  0s
- Certification