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    • Introduction
      1m 0s
    • Effective Discipline
      1m 27s
    • Effective Discipline - Part Two
      46s
    • The Five Simple Steps
      1m 48s
    • The First Step: Think About the Feelings
      2m 19s
    • The Second Step: Ask
      2m 58s
    • The Third Step: Teach Skills
      4m 11s
    • The Fourth Step: Repeat Short Phrases
      1m 31s
    • The Fifth Step: Focus on the Positives
      1m 32s
    • Certification
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