1. Where does customer service take place?
2. The competencies “Values, attitudes and beliefs” lie in:
3. According to study reports, one unhappy customer will tell:
4. In Customer Retention Recipe, in which phase we need to enhance marketing techniques?
5. “Building long-term relationships with customers and establishing brand loyalty”. This usually happens in:
6. In CRM, FAB means:
8. The 20-80 principle is called: