3. According to study reports, one unhappy customer will tell:
4. In Customer Retention Recipe, in which phase we need to enhance marketing techniques?
5. “Building long-term relationships with customers and establishing brand loyalty”. This usually happens in:
7. There are ------------ levels of listening.
9. In CRM communications, tone of the voice influence percentage is:
10. When a customer looks for details, his type is:
Instructors