The Art of Selling and Persuasion Over the Phone

- The Art of Selling and Persuasion Over the Phone
  
  1m 6s
- Introduction to Customer Service
  
  12m 4s
- Communication Skills in Call Centers
  
  4m 41s
- Sales and Marketing
  
  9m 1s
- Types of Sale
  
  3m 24s
- Stages of A Successful Sales Process
  
  3m 53s
- Telesales Scenario
  
  6m 49s
- Using the Phone Professionally
  
  4m 58s
- Types of Customers and Dealing With Them
  
  2m 35s
- Dealing With Objections
  
  2m 28s
- Steps for Handling Customer Complaints
  
  2m 1s
- The Art of Hanging Up on the Phone
  
  4m 22s
- Evaluating the Efficiency of Sales Performance Over the Phone
  
  2m 35s
- The Art of Dealing with Customer Complaints
  
  3m 15s
- Common Mistakes Made by Telephone Customer Service Staff
  
  2m 56s
- Pillars of Excellence in Customer Service
  
  2m 40s
- Assessment
  
  0s
- Certification